The second-hand marketplace Users Voice Displeasure Over Size Changes
Members of the platform have expressed outrage after an update resulted in products showing incorrect sizing.
The second-hand shopping app has altered its size classifications for female and kids' apparel without notifying all shoppers about the modification.
Online Platforms Backlash
Countless users and merchants are posting online stating that platform listings now display a modified sizing category versus the original listing because of the remapping.
The platform stated the new system was more in line with other platforms.
It has advised users to review their products and update the measurements by hand where appropriate, resulting in member annoyance.
Measurement Approach Changes
Previously, the measurements included one number and one letter, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
With some products, the size labels have been reassigned - for example a size L was formerly size 12 but currently displays as UK 16-18.
User Stories
One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, based in Glasgow, explained products she uploaded featuring size 14 markings were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million users, including 18 million in the UK.
It has become a favored option compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: last year, the service retracted a modification concerning shipment methods following member complaints.
